2022 Exelon Hiring Update
Our hiring process looks a bit different today as a result of the COVID-19 pandemic, with 100 percent virtual interviewing and other solutions in place to facilitate proper social distancing, we remain focused on powering possibilities for new talent who are ready to join us in making a difference. Those who apply for employment with Exelon must be fully vaccinated against COVID-19 as a condition of hire (i.e., have received two doses of a two-dose vaccine, or one dose of a single-dose vaccine), subject to approved requests for exemption.

Exelon was recently separated into two publicly traded companies, Exelon and Constellation. Exelon is the parent company for our fully regulated transmission and distribution utilities, delivering electricity and natural gas to more than 10 million customers. Constellation is the largest supplier of clean energy and sustainable solutions to homes, businesses and public-sector customers across the continental U.S., backed by more than 31,000 megawatts of generating capacity consisting of nuclear, wind, solar, natural gas and hydro assets. If you are looking for career opportunities in commercial, generation or home services, please visit jobs.constellationenergy.com for more information.

Analyst IT (BSC Client Service)

This job posting is no longer active.

Location: BALTIMORE, MD, United States
Organization: Exelon Business Servcs Co, LLC
Job ID: 241692
Date Posted: Aug 8, 2022
Job: Information Technology - Staff

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities; Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Performs activities relating to analysis, evaluation, building, programming, testing, correcting, implementing, operating or supporting existing and planned IT products and processes under the general direction of more experienced personnel. Expands and applies knowledge of customer process to job activities. Works under direct supervision and follows standard procedures to accomplish assigned tasks.

 

Position Summary:

Performs and/or manages IT activities related to customer interactions and service requests.  Covers the broad base of Client Services, workplace technology support, on-site user engagement and off-site remote IT support.  Monitors performance and quality assurance in accordance with established Service Level Agreements. Create and assigns detailed tasks to subordinates. 

Provides Client Engagement, Education, and Advocacy, Executive and VIP Support, Support for High Profile Meetings and Events, Business Unit Specific support including projects.   Also, provides vendor oversight for Device provisioning and support, Hardware and software support, IT Hardware Request fulfillment, Mobile device support, IMACs (install, move, add, change), Video/Audio conference meeting support, Inventory management, Remote Support, Smart hands support, Proactive support to remote sites


PRIMARY DUTIES AND ACCOUNTABILITIES

  • As directed, perform and document work activities related to analysis, evaluation, building, testing, or implementing planned IT software solutions and processes and/or enhance, maintain or support existing products/processes as per defined services level agreements. (65%)
  • Acquire and apply business/IT knowledge. (15%)
  • Organize own activities for short term or sub-project/components under the direction of experienced personnel and reports on status. (10%)
  • Gain product experience and technical skills through assigned role and training. (5%)
  • Ensure adherence to standards as outlined in the management model. Utilize best practices to improve products and services. (5%)


JOB SCOPE

  • Performs this service in support of Exelon BSC
  • Works under direct supervision and follows standard procedures to accomplish assigned tasks.

Qualifications

MINIMUM QUALIFICATIONS

  • Typically 0-2 years experience in related experience in Deskside Customer Support
  • Appropriate technical skills (MS Operating System / Office 365 / Mobile device support)
  • Ability to understand and communicate customer issues
  • Ability to work independently
  • Strong communication skills (written and verbal)


PREFERRED QUALIFICATIONS

  • Bachelor's degree in Computer Science preferred
  • Executive level support (C-level)
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