Security Operations Analyst

Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities: Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

JOB EXPECTATION: Engage in job duties outlined below, to reduce risk exposure in areas of cyber and physical security; and to promote our mission of safeguarding the people, property, reputation and shareholder value of the corporation. PURPOSE Perform programming review and provisioning to complex networked enterprise security operations software systems (e.g. CCure 9000 Enterprise, Andover Continuum, D3, DMP, Compass, ExacqVision, Enterprise System Manager, and JIRA, etc.) Perform security system tuning and calibration, monitor status of system issue service tickets, and conduct ESOC acceptance testing and commissioning reviews Conduct validation of security equipment corrective and preventive maintenance Provide vendor support for system maintenance Collect and analyze system metrics; prepare reports on Security Operations systems Monitor the compliance of security systems with Management Model and regulatory standards Assist in planned security system outages Support ESOC operations

PRIMARY DUTIES AND ACCOUNTABILITIES

• Day-to-day operation of security systems (40%)
• Collection, analysis, and reporting of security systems performance (30%)
• Provide training and systems support for end users (10%)
• Contribute to Security Operations processes, procedures, and best practices (10%)
• Support system update and related outages (10%)

JOB SCOPE

• Support the efficient operation of intrusion detection, access control, and video systems
• Collect, analyze and report system alarm performance issues, perform alarm performance remediation, and assist in the effective integration of systems with CISS teams and Exelon Business Units
• Work under the direct supervision of senior team members

Qualifications

• Bachelor's degree or Associate's degree with 5 years of security system experience
• Strong communication skills, both written and oral
• Knowledge of PC/desktop workstation applications: Microsoft Word, Excel, Outlook, PowerPoint, etc.
• Strong analytical and presentation ability
• Ability to work effectively under high stress situations
• Ability to rapidly assess and respond to life safety and security incidents

• Bachelor's degree
• Proficiency on the following systems: CCure 9000 Enterprise, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Enterprise System Manager, Exelon Alert
• Knowledge of: Exelon business structure, ESOC policies and procedures, Exelon NERC CIP policies and procedures, substation operation, and CISS policies and procedures